Unfortunately we will not be able to accept any returns or exchanges unless faulty items, not because of a lack of care or sympathy for our customers but for external reasons.
ORDERS MIGHT TAKE UP TO 48HRS TO GET READY AND SENT.
NO POSTAGE ON SATURDAYS.
TRACKING WILL ONLY BE SHARED UPON REQUEST FOR ALL PARCELS.
Current delivery rates are as follow, Shipping to UK and Worldwide available :
UK :
ROYAL MAIL 24HRS TRACKED SIGNED FOR :
ROYAL MAIL 24HRS TRACKED :
ROYAL MAIL 48HRS TRACKED SIGNED FOR :
ROYAL MAIL 48HRS TRACKED :
Fedex Tracked Delivery : £4.99
Although Royal Mail aims to deliver 93% 1st Class mail the next working day after posting, they are unable to provide a guaranteed service.
Be aware that for international deliveries, customs and taxes have to be paid by the customers. Tracking will be share upon request.
United States :
Weight Based Shipping :
Until 2 kg : £24.99
2kg to 3kg : £34.99
3kg to 4kg : £40.99
4kg to 5kg : £46.99
More than 5kg : £50.99
Canada :
Until 2kg : £23.99
2kg to 3kg : £30.99
3kg to 4kg : £35.99
4kg and more : £40.99
Shipping to Europe :
France, Spain, Italy, Germany, Netherlands, Ireland, Belgium, Austria :
1kg to 2kg : £13.99 / 2kg and more : £18.99
Norway :
1kg to 2kg : £13.99 / 2kg and more : £28.99
Sweden :
1kg to 2kg : £13.99 / 2kg and more : £29.99
Australia and New Zealand :
1kg to 2kg : £27.99
2kg and more : £49.99
Cancellation Policy
Cancellation can be only made if the item has not been sent and if the packaging was made a £3 fee will be deducted.
There is no charge if the package was not made.
Lost or damaged item
House of Jilbab is not to be held responsible for any lost or damaged item during transit. For any lost or damaged item during transit, a claim will be made to the delivery service.
A refund will only be made once the delivery service accepted the claim AND resolved it.
Otherwise, the customer will have to accept and be patient with the decree of Allah.
Allaah says (interpretation of the meanings):
“And certainly, We shall test you with something of fear, hunger, loss of wealth, lives and fruits, but give glad tidings to As- Saabiroon (the patient).
Who, when afflicted with calamity, say: ‘Truly, to Allaah we belong and truly, to Him we shall return.’
They are those on whom are the Salawaat (i.e. who are blessed and will be forgiven) from their Lord, and (they are those who) receive His Mercy, and it is they who are the guided ones”
[al-Baqarah 2:155-157]
Suhaib reported: The Messenger of Allah, peace and blessings be upon him, said:
عَجَبًا لِأَمْرِ الْمُؤْمِنِ إِنَّ أَمْرَهُ كُلَّهُ خَيْرٌ وَلَيْسَ ذَاكَ لِأَحَدٍ إِلَّا لِلْمُؤْمِنِ إِنْ أَصَابَتْهُ سَرَّاءُ شَكَرَ فَكَانَ خَيْرًا لَهُ وَإِنْ أَصَابَتْهُ ضَرَّاءُ صَبَرَ فَكَانَ خَيْرًا لَهُ
Wondrous is the affair of the believer for there is good for him in every matter and this is not the case with anyone except the believer. If he is happy, then he thanks Allah and thus there is good for him. If he is harmed, then he shows patience and thus there is good for him.
Source: Ṣaḥīḥ Muslim 2999, Grade: Sahih
In another narration, the Prophet said:
إِنَّ عِظَمَ الْجَزَاءِ مَعَ عِظَمِ الْبَلَاءِ وَإِنَّ اللَّهَ إِذَا أَحَبَّ قَوْمًا ابْتَلَاهُمْ فَمَنْ رَضِيَ فَلَهُ الرِّضَا وَمَنْ سَخِطَ فَلَهُ السَّخَطُ
Verily, with greater rewards come greater trials. Verily, when Allah loves a people he will test them. Whoever is pleased will be satisfied, and whoever is displeased will have indignation.
Source: Sunan al-Tirmidhī 2396, Grade: Hasan
3. Privacy
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